Welcome to my portfolio

Customer Success Specialist, Project Manager, AI Automation Engineer

Customer focused professional transforming support into strategic growth. 5+ years driving retention, satisfaction, and revenue through human first solutions and project manager.

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Years Experience

8500+

Issues Resolved

97%

Satisfaction Rate

87%

LTV Increase

About Me

I'm a customer focused professional dedicated to transforming support into strategic growth. With 5+ years spanning customer support, project management, and email marketing, I've consistently delivered tangible outcomes that directly impact bottom line metrics.

My approach combines empathetic communication with data driven insights. I don't just resolve issues I identify patterns, anticipate needs, and create retention strategies that turn customers into advocates.

87% LTV Increase

92% Retention

48% Email Open Rate

342% Lead Growth

Experience

AI Automation Engineer

Freelance • Remote

Jan 2025 - Present

Design & implement AI-powered workflows reducing manual work by 70%

Integrate APIs & automation tools (Make, Zapier, n8n) for enterprise clients

Optimize business processes through intelligent automation strategies

Deliver custom solutions increasing client efficiency and ROI

Customer Support & Email Marketing

Qwoted • New York, USA

Jan 2023 - Present

8,500+ inquiries resolved

97% satisfaction rate

187% lead quality increase

68% response time reduction

Project Manager

Intelligent Innovations • Lagos, Nigeria

Nov 2021 - Oct 2023

Managed 5-6 concurrent projects with 94% on-time delivery

Reduced team idle time by 35%, boosting utilization to 57%

Developed proactive risk mitigation strategies preventing delays

Created detailed timelines reducing scope surprises by 40%

Customer Care Executive

Phixeon Technologies • Lagos, Nigeria

Sep 2019 - Oct 2021

30% duplicate reduction

36 hour resolution time

40% satisfaction increase

Quarterly trend reports

Skills & Expertise

Customer Relations

CRM & HubSpot

Conflict Resolution

Customer Retention

Multi-channel Support

First Contact Resolution

Project Management

Timeline Development

Resource Allocation

Risk Management

Stakeholder Communication

Agile Methodology

Marketing & Analytics

Email Marketing Campaigns

A/B Testing

Data Segmentation

KPI Analysis

Lead Generation

Let's Work Together

Ready to discuss how I can drive customer success for your organization? Let's connect.

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📍 Lagos, Nigeria | 📞 +234 8139296581